Privacy Policy

Last Updated: 25th October 2023

Castluma ('we', 'us', 'our') is committed to protecting and respecting your privacy. This policy explains how we collect, process, and safeguard your personal data in compliance with UK GDPR, ensuring your peace of mind when engaging with our architectural and commercial photography services in Manchester and across the UK.

1. Information We Collect

We collect various types of information to provide and improve our services, including:

• Personal identifiers: Information you provide directly via our contact form or during project discussions, such as your name, email address, company name, and phone number.
• Project-specific details: For client engagements, this includes photographic briefs, property addresses, access details, and any specific requirements related to architectural, interior, or commercial photography projects.
• Website usage data: Collected automatically via cookies and analytics tools, this includes your IP address, browser type, operating system, referral source, pages visited, and time spent on our site. This helps us enhance your browsing experience.
• Communication records: When you contact us via email, phone, or any other means, we may keep a record of that correspondence.

2. How We Use Your Information

Your data is utilized responsibly and lawfully, primarily for the following purposes:

• Service delivery: To provide accurate quotes, fulfill our contractual obligations for photography projects, manage bookings, and deliver your final digital images and associated services.
• Website improvement: To analyze website traffic and user behavior, allowing us to continuously enhance our online presence, user experience, and the relevance of our content.
• Legal compliance: To meet our legal and regulatory obligations, including financial record-keeping and responding to legitimate requests from public authorities.
• Marketing communications: Only where you have given explicit consent, we may use your contact information to send you updates about our services, promotions, or relevant industry news.

3. Data Security and Digital Images

At Castluma, the security of your data and the integrity of your digital images are paramount. We implement robust technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.

Client images, including high-resolution architectural and commercial photographs, are stored securely on encrypted servers with restricted access. We will never use your project images for marketing, portfolio displays, or any public-facing promotions without your explicit, written consent. Project data, including all associated digital images, is archived securely for a period of 7 years to facilitate potential future requests or re-licensing needs, after which it is securely disposed of unless otherwise mutually agreed.

4. Your Rights

Under UK GDPR, you have several important rights regarding your personal data:

• The right to access: You can request a copy of the personal data we hold about you.
• The right to rectification: You can request that we correct any inaccurate or incomplete data we hold about you.
• The right to erasure: In certain circumstances, you can ask us to delete your personal data.
• The right to restrict processing: You can request that we limit the way we use your data.
• The right to object to processing: You can object to us processing your personal data for certain purposes.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within one month.

Your privacy is a priority at Castluma. Should you have any further questions about our privacy practices, please do not hesitate to Contact Us.